Friday, May 16, 2014

Vendor strategies




In social psychology, I taught about some strategies that are used in convincing someone to buy something.  We experienced them all!

Foot-in-the door.  The first suggestion is that you buy something quite expensive.  The next proffered item seems incredibly cheap by comparison, and perhaps you bite.

Low-balling.  Just as you have agreed on the price, new conditions emerge – could be the “manager’s approval” or a tax or shipping, etc. 

Bait and switch.  You are drawn in by a great offer, and then moved on to “higher quality” goods. 

Just a peek – you are encouraged to step in to look, to handle the goods, or even to accept something free – this creates a familiarity, even an obligation to buy.

In a market for wooden goods in Ghana, we were called Papa and Mama, encouraged to sit, and even fanned as we explored our interest in buying.  In Vietnam almost every woman bought multiple elephant pants.  As we shared stories about bargaining and found out what others had paid, we became even better bargainers on subsequent trips to the night market. 

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